I am not one to usually complain but 24/7 Hosting (247hosting.co.nz) is so abysmal, and bordering scam like, that I feel obliged to inform anyone who is considering their services. Their web hosting service is good and reasonably priced but that’s where the good points about these guys end. Support turnaround time was over a day for a business that claims to provide 24/7 support.
When I ordered a Linux VPS plan from them, they failed to setup my account even after a week; without any communications or explanations whatsoever. I eventually cancelled my account with them after my queries went unanswered. I received an email from them claiming to have refunded my hosting fee directly onto my credit card but the money never showed. Questions sent via their support system got escalated but then were mysteriously closed without any answers. Just the other day, I received a new invoice trying to charge me for yet another month of the Linux VPS plan that I cancelled almost two weeks prior.
The 24/7 Hosting Reviews (247hosting-reviews.co.nz) site is heavily moderated, and users are paid for the reviews that appear on the site. My non-positive review has, and will probably never appear on the site.
24/7 Hosting is owned by KLiB Technologies Group. They claim to host some big name businesses in New Zealand. However, trust is non-existent for me at this point. It may well be a case where they don’t care as much about their smaller clients, and my experience was an odd case. Either way, I’m one unhappy customer. Hopefully, anyone reading this doesn’t end up in my situation. I’ll keep this updated if anything changes.
Interesting development. Looks like the 24/7 Hosting scam is larger than I thought. I wish the scammers get what they deserve. Just wondering why no one has shut them down yet.
http://scambusters.co.nz/forum/viewtopic.php?f=9&t=5985
In an interesting turn of events, a refund showed up on my credit card. I misread the statement, and now feels a bit silly after trying to lodge a fraudulent transaction at the bank. :p
the nz scambusters site is a scam anyway.!!.Both people who run it are dodgy not well respected people
I would have to agree with comments about 24/7 hosting. Their support is hopeless, they have a bunch of monkeys working the support and its impossible to get anything done in a reasonable time frame. I am moving back to my previous host.
Me too. Moving from 24/7 this week. They promise the earth and deliver diddly squat. Support is non existent. I’ve finally had enough and am moving on.